Legal
Refund policy
This document is provisional.
The company you would be contracting with is not named here yet, so treat this page as a statement of how the service is intended to work rather than as a finished agreement. It will be republished with those details before the service asks anyone to rely on it.
The short version
No code, no charge. If a number does not receive the verification message within its activation window, the amount returns to your balance automatically. You do not need to ask.
How it works
- Buying a number reserves its price from your balance.
- If a code arrives, the reservation becomes a charge and the activation is complete.
- If the window closes with no code, or you cancel before it closes, the reservation is released in full.
Every one of these movements is recorded in your wallet history with the balance it produced, so a refund is something you can verify rather than take on trust.
Cancelling early
A number can be cancelled once it has been held for a short minimum period set by the carrier. Before that the cancel is refused — the number has not yet had a fair chance to receive anything, and releasing it immediately would let the same number be cycled repeatedly at the carrier’s expense.
When a refund is not given
- A code arrived but you did not use it, or the destination service rejected the account for its own reasons. The number did its job.
- The account was closed for breaching the acceptable use policy.
Withdrawals
Balance is intended for buying activations rather than as a store of funds. Requests to withdraw an unspent balance are handled case by case; contact a support address, once one is published.
Something looks wrong
If your wallet history does not match what you expect, send us the activation reference from that history. Balances are reconciled against the ledger daily, so a discrepancy is traceable rather than a matter of opinion.